Testimonials


We love to know how we are doing. Please leave feedback on what you thought of all aspects of dealing with us in the box at the bottom of the page, Thanks. 

Hi Neal, just to let you know, Luke came around to fix the Aga. All is working good now, he was very polite, knowledgeable and enthusiastic . Unfortunately not all service providers are like this, Im grateful he was the other type. Really good service. Thanks again Simon

June 28, 2017 | Unregistered CommenterSimon

After a very lacklustre experience with another fitter, we called Neal and Luke out to give 'Big Red', our lovely electric Aga, a thorough going over and we are so glad we did. Not only do I now feel as though I know how to use it so much more, I now have nothing but confidence that we have found our engineers for life. So tidy, very quick, super understanding about our attention-hungry dog and just a general delight to have in our home. We could not recommend them more! Thank you!

June 27, 2017 | Unregistered CommenterAmy Buxton

Hi Neal,

Just wanted to let you know that I baked some bread and granola in my "new" oven today and I can't tell you what a difference the new thermostat has made. Both perfect, didn't have to adjust the temp of the oven down at all it was spot on. Thank you for sorting it!

Jayne Glover ( Aga Masterchef )

May 20, 2017 | Registered CommenterJames Squier

I cannot recommend Neal highly enough. He came to my rescue and drove all the way to Devon to install a second hand 30 amp aga we purchased. Nothing was too much trouble, he carried all of the spares that we needed to get it up and running and left me with a lovely warm aga complete - bliss. Thank you Neal, be sure to pop in if you ever pass.

March 13, 2017 | Unregistered CommenterJemma Major

Thanks for fitting and sorting out our second hand 13 amp aga we purchased and fitting the insulation upgrade it is working well - we are very pleased with it.

December 19, 2016 | Unregistered CommenterMrs Morton

Thank you very much, after the insulation up grade our 13 amp electric aga is just as I thought it could be !!

November 10, 2016 | Unregistered CommenterMrs Munn

Dear Neal,
Thank you very much for a most professional service yesterday. We were both very pleased indeed. We would like to go ahead with the "super insulation" and will get in touch as soon as we have a better idea of dates. Should a cancellation free you up we can be free at short notice!

September 28, 2016 | Unregistered CommenterMr Edwardson

Dear Neal, Re the Aga, thank you for converting our Aga. Were delighted with it !

August 25, 2016 | Registered CommenterJames Squier

The Aga (after its move and electric conversion) is ticking along nicely. We just wanted to say how pleased we are with our 'classic Aga' with it's 21st century upgrade. Many thanks for your help with this. We know who to contact when we need the next upgrade! Many thanks.

Best wishes,

Tudor & Sally.
Sent from our iPad

June 21, 2016 | Unregistered CommenterTudor

Hi Neal, Many thanks for your assistance with my Aga, and meeting me at B&Q with some parts. It is unusual for a tradesman to be so accommodating (These days). Many thanks once again. Regards Luis

October 30, 2015 | Unregistered CommenterMr Segui

Despite having travelled some distance Neil turned up bang on time and promptly diagnosed the problem with my electric Aga. He quickly replaced the faulty heating element and then proceeded to service the Aga as we had asked. During this entire process he was very diligent and methodical in his work and careful to vacuum away any dust and other deposits produced by this procedure. Neil also took the opportunity to educate both myself and my wife on precisely how an Aga works and how to get the very best from it, information we were very grateful for as we now feel better able to manage this cast iron monolith (I love it really).

We had originally spent some time phoning around trying to find an engineer to come and fix our malfunctioning Aga and Neil was recommended by at least two of the companies that we spoke to. We found him to be a highly reliable, friendly and trustworthy guy as well as a mine of information on everything Aga. I'll certainly be using him again when the next service is due and I have no hesitation in recommending him to others.

Thanks again Neil. The polish you gave us worked brilliantly and I know that you forgot to bill me for it, I'll pay you next time we meet.

Good luck and take care

Dave Wilkinson

September 17, 2015 | Unregistered CommenterDave Wilkinson

Dear Neil,

Aga in Victoria Road, W8
I am in the midst of moving house. Alas I have no Aga in my next flat. Thank you very much for looking after the Aga all these years.

With best wishes,
Sarah Dundas

March 3, 2015 | Unregistered CommenterSarah

A huge thank you to Neal for travelling so far on a Friday afternoon to get our 30 Amp AGA working for Christmas. He was so knowledgeable and gave excellent guidance on how to get the best out of my AGA and especially patient when he discovered it was our house electrics and not the AGA at fault. What a star! Philippa

December 20, 2014 | Unregistered CommenterPhilippa

I love my electric conversion because I am a teacher and I turn it down on Sunday night and up again on Friday morning, saving money during the week!
Thank you!

October 27, 2014 | Unregistered CommenterM Barclay

Neal - thanks for the conversion on my old aga, she is all fine and working beautifully. Sunday roast was perfect. Many thanks Liese.

September 4, 2014 | Unregistered CommenterMrs Neeley

Thanks for all your work and help. We look forward to some smaller electric bills now!

June 14, 2014 | Unregistered CommenterMrs Cobbold

Dear Neil

Thank you both again for the splendid work you did on our dear old Aga. It's working brilliantly, and the convenience of the Aims system is an absolute revelation. Should have done this years ago! I hope you had a better journey back last Wednesday.

March 17, 2014 | Unregistered CommenterMrs Prince

Neal serviced our old 30 amp electric Aga for many years, but we moved house last year and inherited a 13 amp electric Aga we just couldn't get on with. Neal came to the rescue and part exchanged it for a used 30 amp. I had always been skeptical about used Aga's as I had a bad experience with a national company. However, Neal and Jack came down and took out the old cooker and replaced it with what effectively is a new Aga, everything that matters was brand new, elements, controls, insulation and the top had been re enamelled with new lids. We can't recommend Neal highly enough, a superb job and the new Aga is performing like a champ. Brilliant service and support. Thanks from Bob & Pam!

March 3, 2014 | Unregistered CommenterBob & Pam Brace

Hi Neal Aga taken full charge - no probs , Thank you so much for rescuing Christmas.

February 5, 2014 | Unregistered CommenterKate & Alan Colne Engaine

Guys thought I would give the Aga a good try before letting you know how the burner did over Xmas and Sunday roasts, Aga is running well and a good job of cooking - thanks for your help over the Xmas rush.

February 5, 2014 | Unregistered CommenterMark, Layer Breton

Hey Neal Aga is now working fantastically - superhot, thanks William, St Giles Norwich

November 25, 2013 | Unregistered CommenterWilliam

Neal - Aga cooker now fantastic my wife once again a happy baker. Thank you. Garry

June 23, 2013 | Unregistered CommenterGarry

Neal

Just thought I'd drop you a line to say thanks for converting our Aga cooker. It's working well and we are very pleased with it.

Thanks
Jackie

June 5, 2013 | Unregistered CommenterJackie Granie

Hi Neal, Murtle the Aga cooker is amazing, temp gauge to line and holding heat inside herself rather than filling the room uncomfortably. Thank you for everything, she is full on pleasure now.

May 25, 2013 | Unregistered CommenterMrs L

We inherited an electric Aga cooker at our property in cornwall and although working and looking great in the kitchen i have never fully understood its operation , so when it stopped working needed some assistance . Bumped into Neil on the net needless to say the Aga cooker is now fixed , as after Neil's explanation , general helpfulness and delivered parts , i fully understand how the little blighter works , thanks mate .
cheers
Tim

May 22, 2013 | Unregistered CommenterTim Spooner

Hi Neal, After converting our oil aga cooker over to electric we have run it all last year as the summer was so cold ! It has worked well and we are now considering getting the top re-enamelled as we like it so much. Expect to hear from us ! Thanks very much. Frank

February 20, 2013 | Unregistered CommenterFrank O'Malley

I found this website by chance, needing help about my Aga cooker.

I e-mailed expecting a standard response. Instead, Mr Rowland gave me a great deal of helpful information and guidance - all without any charge. I would certainly employ him to do any work on my Aga cooker as he clearly has great expertise and patience.

December 18, 2012 | Unregistered CommenterBill Thomas

Neal, Many thanks for your work on the Aga cooker, good to see you and always happy to provide a testimonial on your work if ever you need it! Best wishes Andy B

May 26, 2012 | Unregistered CommenterAndy Bovingdon

Hi Neal,
Thank you so much fan now working. Thank you talking me through the temporary repair. I only wish all service providers gave the same customer service.

February 25, 2012 | Unregistered CommenterMrs Beard

Hi Neal,
Many thanks for your most useful visit on Friday. The timer work exactly as you said it would and we feel we know much more about our Aga cooker than we did. btw I followed your advice about the external fan - and it all worked as you said it would! (It looked like it hadnt been in operation for at least 10 years!!). best regards,
Rob and Nat

February 25, 2012 | Unregistered CommenterRob & Nat

Dear Neal

Thanks for coming out to see us yesterday. Just thought I`d drop you a
quick note to say that the Aga cooker is now up to temperature and working very
well.

Great job you have done for us. Very impressed - I shall recommend you
to everyone I know who has an Aga cooker.

Regards Nick

Dear Neal


Thank you so much for coming to my rescue on the thursday before christmas and giving my aga cooker the kiss of life so that it lasted through the holiday. It was wonderful to have the oven and hobs working when my family were with me for the christmas holiday - you really rescued my christmas. Although I had to ask a friend at the other end of the village to cook the actual turkey the aga cooker did valiantly on everything else and no-one starved.

January 5, 2012 | Unregistered CommenterMrs Miller East Bergholt

What a fantastic service. I have inherited an oil conversion Aga cooker and had no idea about Aga cooker, Neal not only serviced the Aga cooker he also gave me a cooking lesson and then whilst waiting for the Aga cooker to heat up he even fixed my hot water!!! Very impressed and highly recomend. Thankyou.

October 6, 2011 | Unregistered CommenterLisa St Osyth

Neal has just upgraded our electric Aga cooker to a Mark III from a Mark I - excellent work - thanks very much

September 16, 2011 | Unregistered Commenternick

I write to confirm how pleased I was with the results of you ‘packing’ my aga cooker ( 4 door electric 13 amp) to increase the insulation and thus the temperature. Prior to your visit, I was always concerned that the aga cooker was not up to its maximum temperature. Since your visit, the temperature has been perfect and it has held the heat really well, even after much use, such as a Sunday roast or Christmas dinner.

I would recommend anyone to do the same – it made all the difference.

June 13, 2011 | Unregistered CommenterMrs Dwerryhouse

Neal has been looking after my aga cooker since I had it from new some 6 eyars ago. Not only is he really reliable and efficient, but he is also full of energy saving tips, and information as to how to get the best out of your aga cooker. Ask him to show you his magic cleaning product - I had spent the morning cleaning my aga cooker whilst it was cold, and couldnt believe how much more grease and dirt came off when he took over the cleaning! Not only is he an aga cooker owner himself, but he has years of experience of servicing and installing all types of aga cookers, and is happy to give advice over the phone. Couldn't recommend highly enough

June 7, 2011 | Unregistered CommenterJane Ives

When we moved house, I took on a 25 year old Aga cooker, which I loved but which I soon found had problems. Neal was recommended as an expert Aga cooker engineer and he was brilliant, fitting a new seal to the door and a new extractor fan along
with the service and guidance about how to get the best from my Aga cooker.
Last Friday, I was just about to do some baking in preparation for a supper party on Saturday, when I realised to my dismay
that the Aga cooker was losing heat. I felt awful at disturbing Neal's Friday evening but I was desperate. He was very good about it
and came out at 9 o'clock, diagnosed the problem and fitted a new part within the hour. I can thoroughly recommend Neal - his service is excellent.

Audrey. Groton, Suffolk

February 6, 2011 | Unregistered CommenterAudrey Jones

VERY PROFESSIONAL SERVICE FROM NEAL ON OUR HOB AND OVEN VERY IMPRESSED WITH THE FAST RESPONSE WE WOULD DEFINITELY RECOMMEND NEAL

January 31, 2011 | Unregistered CommenterLIZ GILES

HUGE thank you to Neal for saving the day at a critical time. My wife gave birth to our first child at home in the early hours of Saturday morning, and the Aga cooker wasn't working. I called him about 11am and he was here by 1pm having dropped everything to help. He quickly diagnosed the problem and fixed swiftly, professionally and was very helpful all round. He literally saved the day. I would recommend his services to any Aga cooker owner, thank you Neal from Dave, Trix and baby Rocco.

January 31, 2011 | Unregistered CommenterDave Foster

Wow! Had a problem with my cooker and phoned Neal, he was here within an hour and had us up and running in no time.
Brilliant sevice.

David, Colchester

January 25, 2011 | Registered CommenterJames Squier

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